Contact
The Node offers two support channels. Each channel suits a different kind of request.
EOSC Federation Forum
Use the Forum for a question with a lasting answer, such as how something works or why an error occurs.
Other users can find the answer later.
CERN Node Helpdesk
Open a helpdesk ticket for an incident, an outage, or an access request.
Use it also for any task that needs an owner and a deadline.
The team tracks the ticket until it closes.
Not sure which channel to use? Start with the Forum. The team opens a ticket for you if the request needs one. For questions about the EOSC Federation more broadly, see the EOSC Association.